Technical Consultant (Presales) | 2021 Batch

Full Time
Gurgaon
Posted 4 weeks ago
Status: Open

About C-Zentrix

C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Experience.

Job Designation

Technical Consultant (Presales)

Job Description

  • Product demo to prospects, Understanding changes, Configuring product, Training to customer.
  • Documentation, coordinating project with the Development team.
  • Ownership, elicitation and documentation of business needs and business requirements.
  • Act as primary requirements go-to person during the design and build phase of projects.
  • Liaise between Client Services, UX, Strategy and Technology teams to ensure quality solution
  • Meeting clients to understand their CRM and process requirements
  • Translate client requirements into system configuration and custom developments and prepare an achievable delivery schedule
  • Documentation of internal requirements and solution sets as applicable.
  • Keep a close track on work in progress, customer complaints and accounts receivables.
  • Create business presentations, and to prepare software requirement specifications.
  • Understand technical requirements of clients and help the team to execute it in the best possible way.
  • Build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients

Circular Link: http://fms.aktu.ac.in/Resources/Attachments/Circular/19628ickk01mv.pdf

Job Features

Job CategoryIT
Cost to Company (CTC)2.90 LPA
Bond or Service Contract3 Years
Eligible Department and ProgramB.Tech(CS/IT)/MCA-2021 batch