C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Experience.
Technical Consultant (Presales)
- Product demo to prospects, Understanding changes, Configuring product, Training to customer.
- Documentation, coordinating project with the Development team.
- Ownership, elicitation and documentation of business needs and business requirements.
- Act as primary requirements go-to person during the design and build phase of projects.
- Liaise between Client Services, UX, Strategy and Technology teams to ensure quality solution
- Meeting clients to understand their CRM and process requirements
- Translate client requirements into system configuration and custom developments and prepare an achievable delivery schedule
- Documentation of internal requirements and solution sets as applicable.
- Keep a close track on work in progress, customer complaints and accounts receivables.
- Create business presentations, and to prepare software requirement specifications.
- Understand technical requirements of clients and help the team to execute it in the best possible way.
- Build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients
|Cost to Company (CTC)||2.90 LPA|
|Bond or Service Contract||3 Years|
|Eligible Department and Program||B.Tech(CS/IT)/MCA-2021 batch|