NTT DATA (Code C48) Campus Hiring Opportunity for Degree B.Tech (any branch) & MCA 2017 & 2018 batch

Full Time
Across India
Posted 2 years ago
Status:

Apply Here for NTT Data

NTT DATA Services, we drive outcomes that keep our clients a step
ahead in this digitally dynamic world. Headquartered in Plano, Texas,
our team of more than 50,000 professionals worldwide works with
you to address today’s challenges, and tomorrow’s — whether it’s to
help jump-start your cloud migration, reinvent the customer
experience, streamline business processes or upgrade aging
infrastructure.
As a division of NTT DATA Corporation, a top 10 global IT services
provider with 118,000+ employees in more than 50 countries, we
excel in blending IT and business expertise with decades of industry
know-how.
In 2016, NTT DATA acquired Dell Services, the IT services business
unit of Dell. Together, we offer one of the industry’s most
comprehensive services portfolios, designed to modernize business
and technology to deliver the outcomes that matter most to our clients.

JOB PROFILE
Job Designation Service Desk Position
Job Description
Job Description
Responsible for providing telephone/email/chat, online, social media and
remote diagnostic technical support of desktops, portables, peripherals
(e.g., printers, projectors, etc.) and software custom or off the shelf
software – industry or proprietary. Answers questions about installation,
operation, configuration, customization, and usage of assigned products.
Responsible for following defined policies & procedures (e.g verifies
warranty entitlement, etc). Applies diagnostic techniques to identify
problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and
solution implementation.
Place of Posting Noida, Sector 144 Office
Key Responsibilities:
Ø Resolves complex issues forwarded by other team members (e.g.
executive technical escalations).
Ø Solves problems for customers with challenging expectations (often
escalated or irate).
Ø Maintains/builds relationships with other groups that impact the
technical aspect for phone support (e.g. tool content teams, product
group).
Ø Participates with leaders to determine focus areas for technical
improvements (e.g. establishes targeted mentoring programs, consults on
incentives related to technical performance).
Ø Excels at tolerance for processes and people.
Ø May coach team members in achievement of metric results.
Ø Excels at recognizing internal and external customer’s needs and
expectations
Type of Placement Regular
SALARY DETAILS
Cost to Company (CTC)
Salary : a) Rs. 12,000/- as stipend during training period. + Shift
Allowance.
b) Rs. 2,80,000/- as salary post successful completion of
training + Shift Allowance.
Training Period –
Salary / stipend paid during training
Salary : a) Rs. 12,000/- as stipend during training period. + Shift
Allowance.
b) Rs. 2,80,000/- as salary post successful completion of
training + Shift Allowance.
Bond or Service Contract (If Yes, give
details)
SELECTION PROCESS
Shortlist from Resumes –
Written Test (Technical / Aptitude) AMCAT Online Test as assessment partner
Group Discussion –
Personal Interview Ø Technical Interview
Ø Management Interview
Minimum Number of Offers You
intend to make 15
Eligible Department and Program Qualification : a) Engineering – All streams are considered & b) MCA
2017 & 2018 batch
Specific Eligibility requirement
(Please mention)
Time management skills Knowledge of job associated database, software
and documentation Problem solving skills Results driven Mentoring and
coaching skills Strong technical aptitude; troubleshooting skills
Ø Good communication Skills
Ø Good Written Skills
Ø Good Typing Skill ( Added on advantage)
Ø Fair understanding about operating system. Must have been worked on
at least a couple of operating systems
Ø Basic Understanding of networking.
Mandatory Skill: Excellent Communication and Open to work in 24/7
shift
Date & Time of the Drive Last week of March , 2019
Venue Yet to decide
Expected Joining (dd/mm/yyyy) Immediate

Job Features

Job CategoryIT, Product